Messenger conversations into unique, shareable digital content on and off the platform. I cant wait to show you this! Lets get started. A company called Octane AI has released this
ability to easily create bots that turn into interactive digital content. What marketers will love is it gets you in
that coveted spot of someones push notifications.
Its easy to use, heres a peek at what
it looks like from the back end. And of course, it generates a lot of juicy
data, but we recommend sticking with tracking links on your campaigns. As a former digital marketing manager for
a New York resort, I thought Facebook Messenger was the bane of my existence. I mean I was already really busy tracking
all of our analytics and marketing campaigns, now to also have to be a front desk concierge! If you own a business or manage a busy Facebook
page, I know you know my pain.
So my intuition says that this is something
Facebook has been working towards for a few years now. Back in 2015 was the first time Facebook really
released something that was helpful on Facebook Messenger, something that would save us time. And that was those pre-programmed responses
to Facebook messages. Then, only a few months later in 2016, they
ended up releasing something else, and it was Artificial Intelligence.
Its a bird! Its a plane! Its a bot? So this allowed us as hotel marketers to fully
automate a conversation and allow users to select responses to questions. That was in April 2016. And then, in November 2016, they did something
else good. What were seeing is programmatic automation.
So what does that mean? You can bring them much further down into
the funnel so that youre not asking the same starter questions all the time. So for just practical applications, the first
thing I thought of was, Wow, Millennials prefer not to use voice. And, you can start to prepare yourself for
your Facebook page to become sortof a call center. Facebook is already rewarding you for responding
quickly.
So if youre using a bot you never have
to worry about response time, you dont get overloaded with all these Q and As
all the time, and theyre often theyre the same questions. And then in March 2017, the pice de la rsistance,
the reason for my merry video - Octane AI released their Convos feature, and its
free to try - you need to try it. This allows you to create interesting stories
and the third party, the person whos watching it can actually see a back-and-forth
going on. So this is really cool! When it was still in beta, Maroon 5 went ahead
and used it to promote an upcoming tour.
You can see how they asked people to chat
with the bot. Pretty cool. Heres a different example, this time promoting
a meditation challenge. You can see the personalization features you
can use here.
Weve been working with a lot of hotels
recently. You could create a forked conversation that
acts as a concierge for people who are family travelers, or who are doing a romantic getaway. You could share an example of it being in
use as native content on Facebook, and encourage people to try it. Name your concierge on Facebook! This is just so exciting and so full of opportunity.
My question for you is does this make sense
for you to pursue? If youre receiving a high volume Facebook
questions on the Messenger, then maybe look into this creating a bot if you havent
already. I think itll save you time, and then you
can start to learn how to use it so that you can create some of these really cool digital
content pieces that weve been seeing pop up. So, one of my questions is always, Is it
measurable? Because unless we can connect this awesome cool tool to new revenue for
you, then I dont know if its going to be as worth it! So, one of the cool things about this is you
can actually insert links to campaigns, to sales, to parts of your website, and those
can be tracking links. So, you can make sure that the tracking link
says that this is from your artificial intelligence, your concierge or whatever you want to call
it, and then it will show you how many people are using this and responding to it by actually
making a purchase, taking your concierges advice.
Come over to the blog and Ill show you
a few examples of people using this in real life to market their businesses. Cant wait to hear from you! Make sure to subscribe, and leave a message
on the blog..